Workforce scheduling and route planning combined in one software solution

Demand could be created either manually through daily shift templates or automatically from service routes. Based on this, the system first generated a qualification-based demand plan and then a person-based target schedule. Qualifications, contractual hours, known absences, preferences, recurring schedules, working-time regulations and internal rules were all taken into account. Open shifts could be distributed automatically and then refined manually where needed.

The focus was not only on creating a plan, but on running it reliably in day-to-day operations. The target schedule could be frozen and released in stages. Binding changes had to be documented with clear reasons. In the actual schedule, real-life deviations such as sick leave, shift swaps, corrected planned times and other changes could be tracked transparently. Additional functions such as searching for available staff, schedule overviews, balance corrections and payroll checks supported operational work.

For mobile field organizations, routes, travel times and additional time adjustments were also included in the logic. The solution combined workforce scheduling with route planning, permissions, administration, interfaces and payroll handover. Import/export functions and safeguarded processing of schedule changes were part of the overall system as well.

Benefits for operations

• more reliable planning
• faster response to absences and staffing gaps
• better use of available resources
• greater transparency across planned vs. actual schedules and changes
• stronger compliance with working-time rules
• cleaner handover to payroll and downstream processes